RMA Request Form

G.SKILL recommends End Users to contact the original retailer or vendor for faster replacement or processing. Prior to requesting a Return Merchandise Authorization (RMA), G.SKILL also recommends End Users to troubleshoot with G.SKILL technical support. This may save time and costs from unnecessary shipping.

* All fields are required.

Product Model Number :
Example:
[DRAM]
DRAM
[Keyboard]
Keyboard
Serial Numbers :
Separate multiple serial numbers with a comma or semicolon.
Ex: 2111XXX001,2111XXX002
Place of Purchase :
Date of Purchase :
Name :
Return Address :
City :
State/Province/Region :
Zip/Postal Code :
Country/Territory :
Phone :
E-mail :
Description of Problem :
Motherboard :
CPU :
Operating system (OS) :

* All fields are required.

Verification :

Each memory module has its own serial number; please list all serial numbers of the memory kit when possible. After your RMA has been approved, you will receive an RMA number and further instructions.

The issued RMA number is valid for 30 days. Please resubmit your RMA form if a reply is not received in 2 business days. A copy of proof of purchase is required upon request. If you have any questions, please email rma@gskill.com (International) or rma@gskillusa.com (North/South America).